FIRST Line
Foster and kinship caregivers are quick to support others but asking for help yourself can be much harder. This is especially true during an investigation involving the care of children in your home. At CaRES, we can help you understand what to expect during an investigation via our neutral and confidential FIRST Phone Line. FIRST Line staff are current or former caregivers. We’ve been there and you don’t have to navigate this alone.
You can reach the FIRST Line at 866-393-6186 toll-free for confidential support. Leave a message and a member of the CaRES FIRST Line team will reach out within 24 hours.
How can the FIRST Line Help?
- Explain the investigation process, including time frames.
- Explain the difference between a Child Protective Service (CPS) investigation and a licensing complaint investigation.
- Listen to any anxieties you may have around the investigation process.
- Assist you with ideas for the best ways to communicate your viewpoint to agency staff.
- Talk to you and lend a supportive ear.
- Advise you of community resources.
Even if the process feels isolating, remember that support is always within reach. We are here for you with understanding, encouragement, and a listening ear.
FIRST staff are mandated reporters trained to advise and provide information to foster parents; they are not employed by DCYF.
Resources
Get support and have your questions about the investigation process answered. You can reach the FIRST Line at 866-393-6186 toll-free. Leave a message and a member of the CaRES FIRST Line team will reach out within 24 hours.
You may already have a relationship with your Alliance CaRES mentor. You can always reach out to them, including for support about investigations. If you need to be reconnected with your mentor, email us at AllianceCaRES@uw.edu.
Click here to view the informational brochure on LD/CPS Investigations or the DCYF Frequently Asked Questions document.
You can also view the Caregivers Rights & Responsibilities.
While it is impossible to protect yourself against investigations completely; trainings are excellent at mitigating the risk against allegations. Visit the Caregiving Challenges page to find training specific to your situation.
Get started with one of these recommended courses:
